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Terms and Conditions

The following terms and conditions, referred to as ‘Terms’ going forward apply to the Optiweb Pty Ltd business, website, and domain name

References to “we”, “us” or “our” are references to Optiweb Pty Ltd, ABN 92 164 738 060, Suite 9, 82 Acland St, St Kilda, Vic, 3182, Australia, operating and its subsidiaries, associates and officers, unless otherwise stated.

By accessing and transacting with Optiweb Pty Ltd you agree to be bound by the Terms regardless of whether you create an account or make a purchase.

If you breach any of the Terms, you are prohibited from using the iframes website and/or transacting with Optiweb Pty Ltd.

If you do not agree with any part of these Terms you must leave the iframes website immediately.

Please note, these Terms may be updated at any time by Optiweb Pty Ltd. Changes will be posted to this page. You agree to be bound by any changes.

Placing Your Order

You can place an order with Optiweb Pty Ltd by completing the order form on and entering and confirming your payment information.

When you place your order, we will issue you with an order number by email.

By placing an order, you are making an offer to purchase either a product or service based on these Terms.

Information contained on the  website represents an invitation to treat. No information on constitutes or should be deemed as an offer by Optiweb Pty Ltd to supply any products or services.  However Optiweb Pty Ltd will make every effort to supply the products and services you have selected.

We will notify you that your order is being processed by sending an order confirmation email to you. We do not formally accept your offer until your order has passed our internal validation procedures for:

If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

Optiweb Pty Ltd and any of its other companies and businesses reserves the right to deny service, stop accounts, remove or edit content or cancel orders in its sole discretion.

Optiweb Pty Ltd communicating with you

When you set up an account with, you consent to us sending you both administrative and promotional information for the purpose of:

Recommended Retail Price (“RRP”)

The RRP is the sale price suggested by the distributor of the branded eyewear. The RRP is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion.

Whereas our online prices are very competitive within the eyewear industry, we cannot guarantee that this RRP is always higher or lower than the prices in a retail store.

We encourage customers to compare prices in order to find the best deal. RRP is not the same as the ‘in store price'.  The in store price can be broadly defined as the price at which the item actually sells in the free market. Optiweb Pty Ltd is committed to providing you the very best price, value and service. We welcome feedback and price notifications in the market.

What we need from you

You agree not to post or transmit to Optiweb Pty Ltd any material which:

You agree to not attempt to infiltrate the  website or any other Optiweb Pty Ltd business.  This includes without limitation, trying to guess user passwords, "phishing", accessing "hidden" URLs, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to.

You may not reverse engineer, decompile, copy from or disassemble the website.

You agree that Optiweb Pty Ltd owes no royalty or licence fee to you or any third party for use of material which is posted or transmitted to the  website. Optiweb Pty Ltd is free to copy, distribute or incorporate such material into the  website for commercial or non-commercial purposes.

Customer Obligations

By submitting your Order you warrant, represent and undertake:

While Optiweb Pty Ltd uses reasonable endeavours to ensure the accuracy of the prices and price related information stated in its catalogue and on, we do not warrant that the  website is error-free, or that you will not encounter a mispriced item in the frame range on the website.

If an item is mispriced, Optiweb Pty Ltd will contact you and give you the choice to place a new order at the correct price or to cancel the order and receive a refund of any monies paid.

Cancellation by Customer (Non-Faulty Product)

Good news… we don’t charge cancellation fees.  If you want to cancel your order, please contact our Customer Service Team immediately on 1300 85 88 75. Once an order has been dispatched it may not be cancelled but the item can be returned to Optiweb Pty Ltd as per our returns guidelines.

Warranty and Faulty Products

We provide a 12 month manufacturer warranty on all frames.

We warrant that:

In order to rectify any faulty item, we may need your prompt help, including:

If you would like us to repair, replace or provide a refund for the frames where it did conform to the applicable Terms, and we find that the frames have:

after delivery by us, we may at our discretion decide not to repair, replace or refund you for the frames, and/or we may require you to pay all reasonable delivery and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Promotional/Gift Vouchers and Coupon Codes

If you have a gift or promotional voucher, that voucher can also be used by someone other than you and you can assign your rights to use that voucher.

In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with an gift voucher purchase or redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payment.

We assume no liability for the loss, theft or illegibility of gift vouchers or promotional vouchers.

Conditions for the redemption of promotional and gift vouchers:

Gift vouchers expire 12 months from the purchase date.

Coupon codes can only be applied and used once during a transaction. That transaction includes any returns or exchanges of the original purchased item within that transaction.

For any coupon code promotion that offers a discount for a multiple product purchase, the multiple product purchase must be completed within a single transaction to redeem the discount. If any products from the original transaction are then returned for a refund and therefore the total products purchased become 1, the discount from the coupon code will cease to apply and will be factored into the refund.

Coupon codes that offer a discount cannot be redeemed for cash.

Prescription Lens Information

You warrant that:

Pupillary Distance

Optiweb Pty Ltd will use an appropriate, average pupillary distance set by its supervising opticians, unless:

Intellectual Property Rights

All intellectual property rights in the  website or any its content, including all copyright and trademarks are owned by, or licensed to, Optiweb Pty Ltd or otherwise used by Optiweb Pty Ltd as permitted by applicable law.

The Materials, including optical frame and sunglass photos may not be reproduced for any commercial or public purpose, republished, posted, broadcast, distributed or transmitted by you, or provided by you to any third party without the express written consent of Optiweb Pty Ltd.

Nothing on the website should be construed as granting you or any other person any right to use any content and materials without the express permission of Optiweb Pty Ltd or the owner of the intellectual property rights, except where you are expressly licensed to do so in accordance with these Terms of Use.

Secure Access to Optiweb Pty Ltd

Optiweb Pty Ltd may provide you a password and account identification so you can access and use certain portions of the website. Each time you use a password or identification, you will be deemed to be authorised to access and use the website in a manner consistent with these Terms.

Optiweb Pty Ltd has no obligation to investigate the authorisation or source of any such access or use of the website. You, as the user are solely responsible for all access to and use of the website by anyone using the password and identification originally assigned to you whether or not such access to and use of the website is actually authorised by you, including without limitation all, communications and transmissions and all obligations, including without limitation financial obligations incurred through such use of access.

You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify Optiweb Pty Ltd of any unauthorised use of your password or identification or any other breach or threatened breach of this Optiweb Pty Ltd's security.


If you decide to purchase a pair of frames, prescription lenses or other product or service from, you agree to promptly pay the associated fee. You acknowledge that if you trigger a "chargeback" through your credit card provider we reserve the right to no longer conduct business with you.

Credit Card Fraud

Optiweb Pty Ltd, through our transaction provider ANZ, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. It must be noted, that Optiweb Pty Ltd will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using the website.

Delivery Of Your Products

Optiweb Pty Ltd will make every effort to deliver your frames or other product according to the estimated delivery times provided on the website and in our delivery policy. The estimated delivery times are in business days (Monday through Friday) excluding Public Holidays.

However, on occasions, there will be events beyond our control that will delay delivery times. If your frames or other products have not arrived after the estimated delivery time, please contact us.

Unless otherwise agreed by us, we will deliver your frames or other products to the address indicated on your order confirmation. If no-one is available to take delivery of your order, our carrier may leave a card so you can pick up your frames or other products from your local Post Office.

We will use reasonable efforts to deliver your frames or other products to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

Customs and Duties for international orders

Any taxes, customs, surcharges or duties are the responsibility of the customer. Please note that in addition to the purchase price, some customs offices will charge a handling fee to process the paperwork for clearing customs. International orders (other than New Zealand) must be paid for via PayPal, not credit card. New Zealand customers can pay via PayPal or credit card.

Reviews, Comments and Glasses

Anything that you submit or post to the website and/or provide to Optiweb Pty Ltd, including without limitation, ideas, know-how, questions, reviews, comments, and suggestions is and will be treated as non-confidential and non-proprietary, and Optiweb Pty Ltd shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such information.

All information provided to Optiweb Pty Ltd automatically becomes the sole and exclusive property of Optiweb Pty Ltd. You also grant Optiweb Pty Ltd the right to publicly use the information provided.

You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead Optiweb Pty Ltd or third parties as to the origin of any information provided. 


You shall not assign any rights and obligations under these Terms whether in whole or in part without the prior written consent of Optiweb Pty Ltd. Any unauthorised assignment shall be deemed null and void.

Under the Australian Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in Optiweb Pty Ltd for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Optiweb Pty Ltd, to the replacement of the product(s) or the re-supply of the same product(s); the payment of the cost of replacing the product(s) or of acquiring equivalent product(s).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Neither our failure nor your failure to enforce any part of these Terms constitutes a waiver of such Terms. Such failure will in no way affect the right to later enforce a part of these Terms.

Optiweb Pty Ltd reserves the right to change the Terms at any time.

Optiweb Pty Ltd will use reasonable endevour to ensure the correct publication of information at and if any information is found to be incorrect, Optiweb Pty Ltd will update it as soon as possible. If a Customer is unsure about the accuracy of information then please Contact Us.

No Optiweb Pty Ltd employee or agent has the authority to vary any of the Terms.

If Optiweb Pty Ltd hold a sale for specific brands and those brands are named within the content of any material promoting the sale, only those brands are eligibile for that sale's pricing.

Optiweb Pty Ltd takes online security seriously and is running a programme whereby a very small percentage of randomly selected customers who place an order using their credit card will be asked to verify a small refund amount that has been placed back onto their credit card prior to the shipment of their order. This refund amount should appear in a customer’s credit card account within 24-48 hours of an order being placed and as soon as the customer notifies Optiweb Pty Ltd of the correct amount, their order will be fulfilled. If a customer has been selected as part of this programme, they will receive an email soon after their order is placed. This type of security programme helps make online shopping a safer experience for all.

Force Majeure

Optiweb Pty Ltd shall not be liable for any delay in performing any of its obligations under these Terms if such delay is caused by circumstances beyond the reasonable control of Optiweb Pty Ltd, and Optiweb Pty Ltd will be entitled to a reasonable extension of time for the performance of such obligations.

Disclaimer and Liability

Whilst every effort has been made to ensure the information contained within this agreement is correct, Optiweb Pty Ltd makes no warranty as the accuracy, comprehensiveness, or correctness of any material, and provides all material on an "as is" basis.

Optiweb Pty Ltd, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running Optiweb Pty Ltd and its website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Optiweb Pty Ltd or the products sold on it including, without limitation, loss or damage suffered as a result of negligence

Governing law and severability

This contract will be governed by the laws of Victoria, Australia. Any dispute arising out of your use of the website, or the products purchased on it shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If a provision of these Terms is or becomes illegal, invalid or unenforceable that shall not affect the validity or enforceability of any other provision.