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Shipping Policy

Free Worldwide Shipping:

We offer FREE SHIPPING on all items. Delivery times for each item are stated on the product page and the cart page.

If an item is in stock, the following delivery times apply:

  • VIC, NSW, SA, QLD, TAS, ACT, Perth CBD: Orders must be received by 2pm AEST on a business day for free next business day delivery, otherwise you will receive your item within 2 business days.
  • Perth Metro and Darwin: Orders must be received by 2pm AEST on a business day for free delivery in 2 business days otherwise you will receive your item within 3 business days.
  • Regional areas: Place your order any time on a business day and it will arrive within 2 - 3 business days. 
  • New Zealand orders are 4 - 8 business days for delivery.
  • Rest of the World is generally around 10 days for delivery.
  • Orders that include both frames and prescription lenses can take up to an additional 10 days for delivery.
Items not in stock should take 9 - 20 business days for delivery. Rest of the World could be up to an additional 5 business days for delivery.
We can ship to military addresses and PO boxes. 
You are responsible for ensuring you have entered the correct shipping address. If you enter an incorrect shipping address at checkout and the frames are returned to us, a re-delivery fee of $9 will apply.

Order tracking:

Australian delivery addresses: When your order is ready to ship, you will receive an email containing a tracking ID. Simply enter this on the Australia Post website to track the delivery of your parcel.

International delivery addresses: Go to the Australia Post website or the tracking website of your national postal service (EG: USPS, Royal Mail).

Signing for deliveries:

All deliveries must be signed for. If nobody is around to sign for it, then a card will be left notifying you that it will be taken to a local post office for collection. If you do not collect your frames from the post office and they are returned to iframes, a re-delivery fee of $9 will be charged. The post office will usually hold items for up to 14 days. If you provide an Authority to Leave the goods at your location without a signature, we cannot be held responsible for any theft or loss that may occur as a result.

Changing shipping address:

If you need to change your delivery address you can do so up until the time it leaves our warehouse. To be safe, ensure you call immediately after placing your order to change your address. You can reach us on 1300 85 88 75 during our business hours as stated here.

International shipping:

We ship to any country for FREE!

Any applicable international customs duties or taxes are payable by the customer.

If your order is not deliverable to you by the courier due to an incorrect shipping address or non-collection, or is not claimed by you from your local post office or courier dispatch centre, and is subsequently returned to us, a re-delivery fee will apply. The fees for re-delivery are $15 for New Zealand and Asia and $29 for the rest of the world. If your frames are returned to us as a result of you not accepting your delivery, and you choose not to have them re-delivered, an admin fee equal to that of the re-delivery fee for your country will be deducted from your refund.

Please refer to our returns policy for further info on re-delivery of returned items.


All prices listed on this website are in AUD.